Refund policy

30-day refunds

If Brandito Pro isn't right for you, you can ask for a full refund within 30 days of any payment, whether it's your first payment or a renewal, monthly or yearly. You don't need to give a reason.

How to ask for a refund

Payments for Brandito are handled by our reseller Paddle.com, the Merchant of Record for all our orders. To request a refund:

• go to paddle.net and look up your purchase using the email address on your receipt, or
• reply to your Paddle receipt email, or
• email us at hello@brandito.app and we'll arrange it with Paddle.

Refunds go back to the original payment method. They usually arrive within 5 to 10 working days, depending on your bank.

What happens to your workspace

When a payment is refunded, the subscription it paid for ends and your workspace returns to Free. Your hubs stay online and nothing is deleted. On Free you can't create more hubs or connect new custom domains, and “Made with Brandito” returns to hub footers.

After 30 days

You can still cancel at any time from Manage billing on your dashboard so you aren't charged again. You keep Pro until the end of the period you've paid for. If something has gone wrong after 30 days, for example a duplicate charge or a renewal you didn't expect, get in touch and we'll look at it fairly.

Your legal rights

This policy doesn't affect your statutory rights. If you're a consumer, you may have additional rights to cancel or be refunded under the law where you live.